Mercedes Benz deserves ample credit for having launched two road assistance programmes in India, which operate 24x7, Mobilo lite and Mobilo Plus. The automaker is offering the services as standard for three years with all Mercedes Benz cars, which can be extended for up to five more years. This can extended for up to five more years, at a starting cost of Rs. 3999to be paid at the time of the purchase. Thus the road assistance package is extended to a total of 8 years of the vehicle’s age. This program also includes service in case the car suffers from any mishap, breakdown, accident, or vandalism.
The Mobilo Lito service is offered by authorized Mercedes Benz dealers for 365 days from the last day of last periodic service. Customers can avail this service in case there is a mechanical failure, electrical failure, accidental breakdown, battery issues, fuel problem, and so on. Besides, it also undertakes issues like locked keys, lost keys, or broken keys and tyre problems (including punctures, bolts or valve-related issues).
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The more advanced service, the Mobilo Plus, encompasses roadside repairs, towing, taxi service (from up to 50 kms from the breakdown location), a replacement vehicle for the time it takes to be fixed, onward/return travel, hotel accommodation (if needed) for a maximum of up to three nights, legal service, and medical coordination.
Under all these circumstances, Mercedes will send its personnel to the place where the vehicle is immobilized, to provide the requisite assistance.