Nissan India has launched its Fix It Right First Time or F1 Solution for customers and this is aimed at boosting overall ownership experiences. This initiative was launched during the Happy with Nissan aftersales event. The 8th edition of the event saw the F1 initiative being launched for addressing all concerns related to vehicles along with queries of customers in the very first attempt itself.
According to the Vice President, Aftersales, Nissan Motor India Private Limited, Sanjeev Aggarwal, Nissan continually explores ways and means to enhance ownership experiences of customers. The F1 solution will lead to resolution of a whopping 96% of issues faced by customers and these will be tackled for the very first time during any visit for service. This will be in sync with the company’s commitment towards bringing about a transformation of customer ownership experiences in the country.
The F1 Solution has been unveiled globally across 19 markets by Nissan according to Aggarwal. As part of this initiative, once customer feedback has been verbally taken, there will be an extensive vehicle diagnosis exercise undertaken by the team. There will be skilled technical experts who will start prompt repair and maintenance. There will be a final check on the basis of the Vehicle Quality Check List.
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Prior to delivery, washing quality will also be rechecked along with repair work via a Final Inspector. The total service process and tools will eliminate needs for repeat repairs and regular visits by customers.
The 8th edition of Happy with Nissan campaign is currently ongoing till the 28th of January, 2018. This campaign is being hosted by all Datsun and Nissan outlets in India. This offers a 60-point free check-up for vehicles, free top washing and several discounts on accessories. There are discounts of up to 20% on labour charges along with assured gifts and 50% discounts on insurance renewals. Customers can avail of the F1 Solution across major service outlets. The campaign commenced in 2014 globally and Nissan has successfully serviced close to 80, 000 customers till date via this unique initiative.